Legal
Effective date: 1 June 2025. Last updated: 21 July 2026.
TubeSignalHQ is a product operated by DM Visibility LLC. These refund terms apply to all paid subscriptions to the TubeSignalHQ platform. By subscribing, you agree to the terms below.
This entire policy is without prejudice to any rights you may have under applicable consumer protection law (for example, statutory cancellation rights under UK or EU consumer law). Nothing below limits those rights. If you believe statutory rights apply to your situation, please contact us.
We issue refunds for monthly plan charges when all three of the following conditions are met:
This threshold measures audit usage specifically — it does not separately restrict eligibility based on your use of Channel Health, Competitor Intel, transcript processing, or connected-channel reports. Using those features does not by itself affect refund eligibility under this policy.
We do not issue refunds for partial billing periods, unused audit allowances beyond the threshold above, or plan downgrades mid-cycle.
Annual plans are charged as a single upfront payment for 12 months. The same refund eligibility conditions apply to both the initial annual charge and each automatic annual renewal charge: the request must be made within 7 days of that charge, fewer than 3 audits must have been used since the new annual subscription period began, and the account must be in good standing.
After the applicable 7-day window, no refund is issued for unused time remaining in that annual subscription period, except where required by applicable law.
A renewal refund is not automatic. Each annual renewal charge is a separate eligibility event — you must request a refund for that specific charge, within 7 days of it, and satisfy the conditions above. Being eligible for a refund on a prior annual charge does not carry forward to a later renewal, and a renewal charge is not refunded automatically just because it occurred.
These are two different things:
You can cancel at any time from the billing portal in Settings — no email required.
Deleting your account is different from both of the above. This section describes normal subscription cancellation through the billing portal, which takes effect at the end of the current billing period. Deleting your TubeSignalHQ account is not the same action: account deletion cancels an active, trialing, or past-due subscription immediately — not at the end of the billing period — and permanently ends access to your account and its data, subject to the account-deletion and shared-workspace conditions in Section 15 of our Terms of Service. Account deletion does not, by itself, entitle you to a refund of amounts already charged — the eligibility conditions above still apply if you're also requesting a refund.
The Free plan has no charges, so no refund applies.
Email support@tubesignalhq.com with your account email address and "Refund request" in the subject line. We will confirm eligibility and process approved refunds within 5 business days. Refunds typically appear on your statement within 5–10 business days depending on your card issuer.
If you believe you were charged in error, contact us before filing a dispute with your card issuer. We resolve billing errors quickly — a chargeback creates unnecessary friction for both parties and may result in your account being placed under review while the dispute is open. Nothing in this section limits your right to dispute an unauthorized or incorrect charge with your payment provider, or to exercise any rights available to you under applicable law.
Refund questions: support@tubesignalhq.com
Legal operator: DM Visibility LLC (operator of TubeSignalHQ)