Terms of Service

1. Acceptance

By creating an account or using TubeSignalHQ ("the Service", "we", "us") you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

2. The Service

TubeSignalHQ is a YouTube creator intelligence platform. It currently provides the following modules:

**Packaging Audit** — you submit a video title, thumbnail image, opening hook, and transcript excerpt. The Service returns scored diagnostic reports (Click Potential and Retention Risk) based on observable packaging signals. Scores reflect the presence or absence of measurable signals; they do not predict performance on YouTube.

**My Channel** — connect your YouTube channel via Google OAuth to access channel analytics, performance data, strategy profiles, and personalised recommendations. Requires granting read-only access to your channel data and analytics (see Section 6).

**Experience Risk** — analysis of your connected channel's content history to detect topic repetition, viewer fatigue patterns, and authenticity signals. Processes your video transcripts sourced from publicly available YouTube caption data.

**War Rooms** — competitive intelligence workspaces. You select competitor YouTube channels (sourced from the public YouTube Data API) and a goal. The Service analyses public competitor data and generates intelligence reports.

**Production Calendar** — content planning workspace. Manage video concepts through a production pipeline (draft, scripted, filmed, published), including script outlines, thumbnail concepts, scheduling, and validation.

The features and limits available to you depend on your subscription plan. We may add, modify, or discontinue features at any time with reasonable notice where those changes materially affect your use of the Service.

3. Accounts and eligibility

You must be at least 16 years old to use the Service. By creating an account you confirm you meet this requirement.

You must provide a valid email address and keep your login credentials secure. You are responsible for all activity that occurs under your account.

One account per person. You may not share accounts or represent multiple organisations under a single account. We reserve the right to merge or terminate duplicate accounts.

Access may be invitation-only during certain periods. Joining the waitlist does not guarantee access.

4. Subscription plans and billing

TubeSignalHQ offers Free and paid subscription plans (Starter, Pro, Studio). Plan features and limits — including audit allowances, calendar events, connected channels, War Rooms, and maximum competitors per room — are as published on the pricing page. Limits may be adjusted by us from time to time; we will give reasonable notice before reducing limits on active paid plans.

**Monthly billing** — paid plans are billed monthly in advance via Stripe. Your subscription renews automatically on the same date each month until you cancel.

**Cancellation** — you may cancel at any time from the billing portal in Settings. No email is required. Cancellation takes effect at the end of the current billing period; you retain access until then.

**Upgrades** — plan upgrades take effect immediately with prorated billing. You are charged the difference for the remainder of the current billing period.

**Downgrades** — plan downgrades take effect at the end of the current billing period. You keep your current plan access until then.

**Usage resets** — monthly usage allowances (e.g. audits, calendar events) reset at the start of each billing cycle. Unused allowances do not carry over.

**Failed payments** — if a payment fails, we will retry and notify you by email. Continued non-payment may result in suspension or downgrade to the Free plan.

5. Annual plans

Where available, annual plans are billed as a single upfront charge for 12 months at a discounted rate.

**Upgrades from annual** — upgrading to a higher plan or switching from monthly to annual is treated as an immediate upgrade with prorated billing.

**Downgrades from annual** — downgrading to a lower plan or switching from annual to monthly is scheduled to take effect at the end of your annual billing period. No mid-cycle refund is issued for unused months on the annual plan, except where required by applicable law or under our Refund Policy.

6. YouTube channel connection and OAuth

Certain features (My Channel, Experience Risk) require you to connect your YouTube channel via Google OAuth. By connecting your channel you authorise TubeSignalHQ to access your channel data using the following read-only scopes:

• `youtube.readonly` — channel and video metadata
• `yt-analytics.readonly` — performance analytics (views, watch time, CTR, impressions, audience retention)
• `yt-analytics-monetary.readonly` — monetization data (estimated revenue, RPM, CPM)

We do not request write access and cannot publish, edit, or delete any content on your channel.

By connecting your channel you confirm that you are the channel owner or are authorised to grant this access, and that your use of the Service in connection with your channel complies with YouTube's Terms of Service (https://www.youtube.com/t/terms) and Google's API Services User Data Policy.

You may revoke our access at any time by disconnecting your channel from within the My Channel or Experience Risk section of the dashboard, or through your Google Account security settings at https://myaccount.google.com/permissions.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Attempt to reverse-engineer, decompile, or extract the diagnostic scoring logic or any proprietary methodology.
• Automate submissions, crawl, scrape, or use bots in a way that circumvents usage limits or places unreasonable load on the Service.
• Resell, sublicense, or redistribute diagnostic outputs, War Room reports, or any Service-generated content as a standalone product without our prior written permission.
• Upload or submit any content (titles, thumbnails, scripts) that is unlawful, infringes third-party intellectual property, or violates YouTube's community guidelines.
• Attempt to gain unauthorised access to other users' accounts, data, or the underlying infrastructure.
• Use War Rooms or competitor analysis features to engage in any activity that violates YouTube's Terms of Service or the terms of the YouTube Data API.
• Misrepresent your identity or impersonate any person or organisation.

Violations may result in immediate account suspension or termination without refund.

8. Your content

You retain full ownership of any content you submit to the Service — including video titles, thumbnail images, script outlines, calendar entries, and any other material you create or upload.

By submitting content you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that content solely to provide the Service to you. We do not use your content to train AI models or share it with third parties except as necessary to operate the Service (see our Privacy Policy).

You are solely responsible for ensuring that content you submit does not infringe any third party's rights and complies with all applicable laws.

9. Competitive intelligence and War Rooms

War Room analysis is based entirely on publicly available data sourced from the YouTube Data API. You agree to use War Room reports and competitor insights for lawful competitive research only and in compliance with YouTube's Terms of Service.

We do not guarantee the completeness, accuracy, or timeliness of competitor data, which is subject to YouTube API availability, rate limits, and the data YouTube makes publicly accessible.

10. No performance guarantees

Diagnostic scores, risk assessments, Experience Risk reports, and War Room recommendations are analytical outputs based on observable signals and patterns. They are provided for informational purposes only.

They do not predict view counts, click-through rates, subscriber growth, revenue, or any other YouTube performance metric. Acting on any output from the Service does not guarantee any particular outcome. You use all outputs at your own discretion and risk.

11. Intellectual property

The TubeSignalHQ platform — including its interface, diagnostic logic, scoring methodology, analysis pipelines, and all associated intellectual property — is owned by us or our licensors. Nothing in these Terms transfers any ownership of our intellectual property to you.

You retain full ownership of content you submit. We claim no ownership over your titles, thumbnails, scripts, channel data, or calendar entries.

12. Third-party services

The Service integrates with third-party platforms including Stripe (payments), Google (YouTube API and OAuth), Supabase (infrastructure), and others listed in our Privacy Policy. Your use of those integrations is also subject to the respective third parties' terms of service.

We are not responsible for the availability, accuracy, or actions of third-party services.

13. Disclaimer of warranties

The Service is provided **"as is"** and **"as available"** without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

14. Limitation of liability

To the fullest extent permitted by applicable law, TubeSignalHQ and its affiliates, officers, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or loss of goodwill — arising from or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim, or USD $100, whichever is greater.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

15. Termination

**By you** — you may delete your account at any time from Settings. Account deletion is immediate and permanent. All your data is deleted as described in our Privacy Policy.

**By us** — we may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent activity, or use the Service in a way that harms other users or us. We will give reasonable notice where practical, except where immediate action is required to protect the Service or other users.

On termination for cause by us, no refund is due for the current billing period.

16. Governing law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through good-faith negotiation in the first instance. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of the jurisdiction in which the operator is registered.

17. Contact

Questions about these Terms:

**Email:** support@tubesignalhq.com

We aim to respond to all enquiries within 5 business days.